Terms of Service
Last updated: July 2026 · Applies to all FloréaHub users and registered florists
These Terms of Service govern your use of the FloréaHub platform operated by Lisya Lane Empire. Please read them carefully.
01.Acceptance of Terms
By accessing or using FloréaHub, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of the platform immediately. FloréaHub is operated by Lisya Lane Empire.
02.Use of the Platform
FloréaHub is a marketplace connecting buyers with verified florists across Malaysia. You may use FloréaHub to browse, order flowers, manage subscriptions, and interact with florists. You agree not to use the platform for any unlawful purpose, to submit false or misleading information, to impersonate other users or businesses, or to interfere with platform operations.
03.Buyer Terms
When placing an order, you agree to provide accurate delivery information. FloréaHub facilitates the transaction between you and the florist. The florist is responsible for preparing and dispatching your order. Delivery timelines are estimates; FloréaHub does not guarantee exact delivery times due to traffic and weather conditions. Our Freshness Guarantee and Real Photo Promise are subject to the florist's participation and may vary by listing.
04.Florist Terms
Registered florists agree to maintain accurate product listings, pricing, and availability. Florists must fulfil confirmed orders promptly and send a Real Photo of each bouquet before dispatch. Florists are responsible for the quality and freshness of their products. FloréaHub charges a 2% platform commission on completed product order transactions. Payment is collected upfront and held by FloréaHub until the buyer confirms receipt (or it is auto-confirmed after 3 days), after which the florist's share (98% of the sale plus 100% of the delivery fee) becomes available in the florist's dashboard wallet to withdraw, and is paid out manually via bank transfer within 24 hours of the withdrawal request. Florists who receive 3 or more verified quality complaints may have their listing suspended pending review.
05.Payments and Refunds
All payments are processed by ToyyibPay, a licensed payment gateway in Malaysia. FloréaHub does not store credit card or banking credentials. Refunds for cancelled orders (before dispatch) will be processed within 3 to 7 business days. Quality complaints must be raised within 48 hours of delivery with photographic evidence.
06.Intellectual Property
All content on FloréaHub, including logo, design, copy, and code, is owned by Lisya Lane Empire. Florists grant FloréaHub a nonexclusive licence to display their product photos on the platform. You may not reproduce, distribute, or create derivative works without written permission.
07.Limitation of Liability
To the maximum extent permitted by law, Lisya Lane Empire and FloréaHub shall not be liable for indirect, incidental, or consequential damages arising from use of the platform, including but not limited to dissatisfaction with florist quality, delivery delays, or data loss. Our total liability shall not exceed the amount paid for the specific transaction giving rise to the claim.
08.Governing Law
These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
09.Changes to Terms
We reserve the right to update these Terms at any time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance.
Have questions about our terms?
Our team is happy to clarify anything.